DO YOU DELIVER TO PO BOXES?
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Yes, we ship to PO Boxes.
HOW WILL MY ORDER BE SHIPPED?
- We ship all orders as regular parcels with Australia Post or other courier services.
- You will receive tracking details when you order is shipped.
- Australian orders under $200 are charged flat rate shipping of $14.95.
- Australian orders over $200 include free shipping*
- Please note that orders to selected regional locations containing bulky items are subject to $49.00 shipping. While we don't like to add on additional shipping fees, this reflects only part of the shipping cost we incur to some locations (eg a winter rug to Western Australia can cost us up to $120 to ship)
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International orders are shipped at a flat fee of $40 AUD to New Zealand and $60 AUD (rest of world) charged at checkout. Please contact us at sales@activeequine.com.au if you have any questions.
WHEN WILL MY ORDER BE DELIVERED?
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We aim to ship all orders between 2-3 business days from payment confirmation.
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Please note that this time frame may vary due to circumstances beyond our control such as Australian Public Holidays or COVID restrictions.
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You will receive tracking details when you order is shipped.
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Delivery time will be subject to the delivery service selected but depending on location it is usually 2-7 business days.
- Delivery times may vary based on your location.
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Please refer to your individual tracking notification for further detail.
WHERE DO YOU SHIP FROM?
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Orders are dispatched from our Geelong or Perth locations. Some orders may ship from other locations, such as our engraving partners.
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If the website says it's available, it's in Australia and ready to ship to you. We hate when you order something thinking that its local and then find it ships from overseas!
DO YOU ACCEPT EXCHANGES OR RETURNS?
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Yes, we offer hassle free exchanges and returns on orders (other than custom products) provided that you return it within 90 days after receiving your order, the product and packaging is in its original condition and it was not a customised or clearance/sale item.
- Any returns on orders that included bonus or free gifts will be refunded less the value of the free gift.
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Unfortunately we cannot accept change of mind returns on customised products unless there is a manufacturing fault so please ensure you enter all details correctly and triple check spelling before placing your order. If you have any questions we are always happy to help prior to you placing your order.
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Returns must be accompanied by your original order details and contact details. Please do not send or e-mail us credit card numbers or other sensitive information. We will contact you directly if clarification is required.
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We do not refund shipping charges or return postage.
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Please contact us prior to any returns to ensure a smooth process.
