Our Guarantee
Active Equine's mission is to make caring for your horse easy and enjoyable, supporting their wellbeing amidst the unique challenges of the Australian climate.
Shop confidently with our 30-day returns guarantee.
Trusted by 1000's of horse owners, read more about the Active Equine story here.
The Dressage Saddle Pad Velvet is shaped for dressage and provides excellent cushioning between the horse’s back and the saddle while protecting against friction.
It is super stylish and classy, with a double twisted piping. This dressage saddle pad has no annoying straps to attach to the saddle, only a nylon strap for the girth.
The subtle artificial leather logo is placed in a central, slightly higher place which always leaves room for embroidery of your own logo if desired.
Machine washable at 30°, no dryer.
- Star quilting
- Double twisted piping
- Dressage shaped
- Room to embroider
Complete the look with a Sheepskin Halter from Kentucky Horsewear.
Breathable
Our breathable products let the air pass through the fabrics they use in order for the horse not to be overheated by its equipment and protections.
Machine Washable
Most of our products are machine washable at 30 degrees. However, we recommend washing it as infrequently as possible and using our protective washing bags in order to maintain quality over the long term. We also recommend using professional machines (larger capacity) to limit damage due to the drum of the normal washing machine. To dry it, simply put it outside on a sunny day. The dryer is not recommended.
Soft for the Skin
Horses’ comfort is one of our main concern. Therefore, our products are as soft for the skin as possible, preventing rubbing and chafing.
DO YOU DELIVER TO PO BOXES?
- Yes, we ship to PO Boxes.
HOW WILL MY ORDER BE SHIPPED?
- We ship all orders with tracking via Australia Post.
- You receive tracking details via email when you order is shipped.
- Australian orders under $150 are charged flat rate shipping of $14.95.
- Australian orders over $150 include free shipping.
- International orders are shipped at a flat fee of $40 AUD charged at checkout. Please contact us at sales@activeequine.com.au if you have any questions.
WHEN WILL MY ORDER BE DELIVERED?
- We aim to ship all orders between 1-2 business days from payment confirmation.
- Please note that this time frame may vary due to circumstances beyond our control such as Australian Public Holidays or COVID restrictions.
- You will receive tracking details when you order is shipped.
- Orders shipped within Victoria are usually delivered between 2 - 5 working days. For all other states please allow between 3 - 7 working days for metropolitan areas and up to 10 working days for regional areas.
- Please refer to your individual tracking notification for further detail.
WHERE DO YOU SHIP FROM?
- All our stock (other than personalised brushes) is dispatched at our Melbourne warehouse.
- If the website says it's available, it's in Australia and ready to ship to you. We hate when you order something thinking that its local and then find it ships from overseas!
DO YOU ACCEPT EXCHANGES OR RETURNS?
- Yes, we offer hassle free exchanges and returns on orders (other than custom products) provided that you return it within 30 days after receiving your order, the product and packaging is in its original condition and it was not a customised or clearance/sale item.
- Any returns on orders that included bonus or free gifts will be refunded less the value of the free gift.
- Unfortunately we cannot accept change of mind returns on customised products unless there is a manufacturing fault so please ensure you enter all details correctly and triple check spelling before placing your order. If you have any questions we are always happy to help prior to you placing your order.
- Returns must be accompanied by your original order details and contact details. Please do not send or e-mail us credit card numbers or other sensitive information. We will contact you directly if clarification is required.
- We do not refund shipping charges or return postage.
- Please contact us prior to any returns to ensure a smooth process.
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