Include Popup Delivery Return
Shipping
- We ship all orders as regular parcels with Australia Post or other courier services.
- You will receive tracking details when you order is shipped.
- Australian orders under $149.99 are charged flat rate shipping of $14.95.
- Australian orders over $150 include free shipping.
- International orders are shipped at a flat rate of $40 AUD charged at checkout. Please contact us at sales@activeequine.com.au if you have any questions.
Returns And Exchanges
- We offer hassle free exchanges and returns on orders (other than custom products) provided that you return it within 30 days after receiving your order, the product and packaging is in its original condition and it was not a customised or clearance/sale item.
- Unfortunately we cannot accept change of mind returns on customised products unless there is a manufacturing fault so please ensure you enter all details correctly and triple check spelling before placing your order. If you have any questions we are always happy to help prior to you placing your order.
- Returns must be accompanied by your original order details and contact details. Please do not send or e-mail us credit card numbers or other sensitive information. We will contact you directly if clarification is required.
- We do not refund shipping charges or cover the cost of return shipping. We recommend sending any returns via a reputable service with tracking, such as in a prepaid Australia Post satchel.
- Any returns on orders that included bonus or free gifts will be refunded less the value of the free gift.
- Postage is payable on exchange items. We will provide you with an invoice for this which must be paid prior to your exchange being shipped.
- Please contact us prior to any returns to ensure a smooth process.
