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FAQ Answer - Shipping Methods

  • We ship all orders as regular parcels with Australia Post or other courier services.
  • You will receive tracking details when you order is shipped.
  • Australian orders under $150 are charged flat rate shipping of $12.95.
  • Australian orders over $150 include free shipping.
  • International orders are shipped at a flat fee of $20 AUD charged at checkout. Please contact us at info@activeequine.com.au if you have any questions.

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HERE TO HELP

Have a question? Some of our most commonly asked questions are in our FAQs.
But you can also contact us:

Customer Services

  Send us an email

DM us on Instagram @active.equine or

Message us on Facebook @active.equine.official

SHIPPING

Free shipping on all orders of $150 or more of eligible items within Australia. International shipping flat rate of $20 AUD.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

Afterpay available 

RETURN POLICY

We offer hassle free exchanges and returns on orders provided that you return it within 14 days, the product and packaging is in its original condition and it was not a customised or clearance item. Please see our FAQ pafe for further details.

Size Guide

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WOMEN'S APPAREL SIZING

INTERNATIONAL XS S M L XL XXL XXXL
EUROPE 32 34 36 38 40 42 44
US 0 2 4 6 8 10 12
CHEST FIT (INCHES) 28" 30" 32" 34" 36" 38" 40"
CHEST FIT (CM) 716 76 81 86 91.5 96.5 101.1
WAIST FIR (INCHES) 21" 23" 25" 27" 29" 31" 33"
WAIST FIR (CM) 53.5 58.5 63.5 68.5 74 79 84
HIPS FIR (INCHES) 33" 34" 36" 38" 40" 42" 44"
HIPS FIR (CM) 81.5 86.5 91.5 96.5 101 106.5 111.5
SKORT LENGTHS (SM) 36.5 38 39.5 41 42.5 44 45.5

MEN'S APPAREL SIZING

INTERNATIONAL XS S M L XL XXL XXXL
EUROPE 32 34 36 38 40 42 44
US 0 2 4 6 8 10 12
CHEST FIT (INCHES) 33-35" 36-38" 39-41" 42-44" 45-47" 48-50" 51-53"
CHEST FIT (CM) 84-89 91-97 88-104 107-112 114-119 122-127 129-134
WAIST FIR (INCHES) 28" 30" 32" 34" 36" 38" 40"
WAIST FIR (CM) 71 76 81 86 91.5 96.5 101.5
SKORT LENGTHS (SM) 76 77.5 79 81 82.5 84 85.5

Shipping

  • We ship all orders as regular parcels with Australia Post or other courier services.
  • You will receive tracking details when you order is shipped.
  • Australian orders under $149.99 are charged flat rate shipping of $12.95.
  • Australian orders over $150 include free shipping.
  • International orders are shipped at a flat rate of $20 charged at checkout. Please contact us at info@activeequine.com.au if you have any questions.

Returns And Exchanges

  • We offer hassle free exchanges and returns on orders (other than custom products) provided that you return it within 14 days after receiving your order, the product and packaging is in its original condition and it was not a customised or clearance/sale item.
  • Unfortunately we cannot accept change of mind returns on customised products unless there is a manufacturing fault so please ensure you enter all details correctly and triple check spelling before placing your order. If you have any questions we are always happy to help prior to you placing your order.
  • Returns must be accompanied by your original order details and contact details. Please do not send or e-mail us credit card numbers or other sensitive information. We will contact you directly if clarification is required.
  • We do not cover the cost of return shipping. We recommend sending any returns via a reputable service with tracking, such as in a prepaid Australia Post satchel.
  • Please contact us prior to any returns to ensure a smooth process.

WISH LIST AND COMPARE

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